Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

If you've keyed in an incorrect PIN three times in a row, you need to key in the PUK.

To obtain the PUK, log on to My Account or the Woolworths Mobile App.

Specifications

Dimensions and weight

Dimensions 142.4 x 69.6 x 7.9 mm
Weight 152 g

SIM

SIM type Nano SIM

Memory

Storage 32 GB
Memory card slot Up to 200 GB

Screen and keys

Touchscreen Yes
Screen size 5.1 inches
Resolution 1440 x 2560 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 7.0 (Nougat)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes