Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Slide your finger downwards starting from the top of the screen.
Step 1 of 37

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 37

Press the settings icon.

Press Accounts.
Step 3 of 37

Press Accounts.

Press Add account.
Step 4 of 37

Press Add account.

Press Email.
Step 5 of 37

Press Email.

Press Email address and key in your email address.
Step 6 of 37

Press Email address and key in your email address.

Press Password and key in the password for your email account.
Step 7 of 37

Press Password and key in the password for your email account.

Press NEXT.
Step 8 of 37

Press NEXT.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 9 of 37

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press POP3 ACCOUNT.
Step 10 of 37

Press POP3 ACCOUNT.

Press the field below
Step 11 of 37

Press the field below "Username" and key in the username for your email account.

Press the field below
Step 12 of 37

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Press the drop down list below
Step 13 of 37

Press the drop down list below "Security type".

Press None to turn off the function.
Step 14 of 37

Press None to turn off the function.

Press the field below
110
Step 15 of 37

Press the field below "Port" and key in 110.

Press the drop down list below
Step 16 of 37

Press the drop down list below "Delete email from server".

Press Never to keep email on the server when you delete them on your phone.
Step 17 of 37

Press Never to keep email on the server when you delete them on your phone.

Press When deleted from Inbox to delete email on the server when you delete them on your phone.
Step 18 of 37

Press When deleted from Inbox to delete email on the server when you delete them on your phone.

Press NEXT.
Step 19 of 37

Press NEXT.

Press the field below
Step 20 of 37

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Press the drop down list below
Step 21 of 37

Press the drop down list below "Security type".

Press None to turn off the function.
Step 22 of 37

Press None to turn off the function.

Press the field below
25
Step 23 of 37

Press the field below "Port" and key in 25.

Press the field next to
Step 24 of 37

Press the field next to "Require sign-in" to turn on the function.

Press the field below
Step 25 of 37

Press the field below "User name" and key in the username of your email provider's outgoing server.

Press the field below
Step 26 of 37

Press the field below "Password" and key in the password of your email provider's outgoing server.

Press NEXT.
Step 27 of 37

Press NEXT.

Press the drop down list below
Step 28 of 37

Press the drop down list below "Sync schedule".

Press the required setting.
Step 29 of 37

Press the required setting.

Press the drop down list below
Step 30 of 37

Press the drop down list below "Peak schedule".

Press the required setting.
Step 31 of 37

Press the required setting.

Press the field next to
Step 32 of 37

Press the field next to "Sync Email" to turn on the function.

Press NEXT.
Step 33 of 37

Press NEXT.

Press the field below
Step 34 of 37

Press the field below "Give this account a name (Optional)" and key in the required name.

Press the field below
Step 35 of 37

Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.

Press DONE.
Step 36 of 37

Press DONE.

Press the Home key to return to the home screen.
Step 37 of 37

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 142 x 72.5 x 8.1 mm
Weight 145 g

SIM

SIM type Micro SIM

Memory

Storage 16/32 GB
Memory card slot Up to 128 GB

Screen and keys

Touchscreen Yes
Screen size 5.1 inches
Resolution 1080 x 1920 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera 16 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes