Getting started

It's not possible to turn on my phone

If you can't turn on your phone, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Step 1 of 5

Press and hold On/Off until your phone is turned on.

If you're asked to key in your PIN, do so and press OK.
Step 2 of 5

If you're asked to key in your PIN, do so and press OK.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. You can find the default PIN and PUK by logging on to My Account or via the Woolworths Mobile App. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Woolworths.
Step 3 of 5

Press and hold On/Off until a pop-up menu is displayed.

Press Power off.
Step 4 of 5

Press Power off.

Press POWER OFF.
Step 5 of 5

Press POWER OFF.

Specifications

Dimensions and weight

Dimensions 142 x 72.5 x 8.1 mm
Weight 145 g

SIM

SIM type Micro SIM

Memory

Storage 16/32 GB
Memory card slot Up to 128 GB

Screen and keys

Touchscreen Yes
Screen size 5.1 inches
Resolution 1080 x 1920 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera 16 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes