Getting started

It's not possible to turn on my phone

If you can't turn on your phone, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Step 1 of 4

Turn the back of your phone towards you. Take hold of the back cover and remove it.

Step 2 of 4

Take hold of the bottom of the battery and remove it.

Step 3 of 4

Place the battery in your phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.

Step 4 of 4

Place the back cover on your phone and press it into place.

Specifications

Dimensions and weight

Dimensions 142 x 72.5 x 8.1 mm
Weight 145 g

SIM

SIM type Micro SIM

Memory

Storage 16/32 GB
Memory card slot Up to 128 GB

Screen and keys

Touchscreen Yes
Screen size 5.1 inches
Resolution 1080 x 1920 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera 16 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes