Calls and contacts

It's not possible to receive messages on my voicemail

If you can't receive messages on your voicemail, there may be several causes of the problem.
We found 3 possible solutions to your problem.

Press Phone.
Step 1 of 10

Press Phone.

Press the menu icon.
Step 2 of 10

Press the menu icon.

Press Settings.
Step 3 of 10

Press Settings.

Press Call.
Step 4 of 10

Press Call.

Press More settings.
Step 5 of 10

Press More settings.

Press Call forwarding.
Step 6 of 10

Press Call forwarding.

Press Voice call.
Step 7 of 10

Press Voice call.

Press the required divert type.
Step 8 of 10

Press the required divert type.

Key in 141 and press ENABLE.
141
Step 9 of 10

Key in 141 and press ENABLE.

Press the Home key to return to the home screen.
Step 10 of 10

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 142 x 72.5 x 8.1 mm
Weight 145 g

SIM

SIM type Micro SIM

Memory

Storage 16/32 GB
Memory card slot Up to 128 GB

Screen and keys

Touchscreen Yes
Screen size 5.1 inches
Resolution 1080 x 1920 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera 16 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes