Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Slide your finger downwards starting from the top of the screen.
Step 1 of 47

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 47

Press the settings icon.

Press Accounts and backup.
Step 3 of 47

Press Accounts and backup.

Press Accounts.
Step 4 of 47

Press Accounts.

Press Add account.
Step 5 of 47

Press Add account.

Press Email.
Step 6 of 47

Press Email.

Press Other.
Step 7 of 47

Press Other.

Press Email address and key in your email address.
Step 8 of 47

Press Email address and key in your email address.

Press Password and key in the password for your email account.
Step 9 of 47

Press Password and key in the password for your email account.

Press Sign in.
Step 10 of 47

Press Sign in.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 11 of 47

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press POP3 account.
Step 12 of 47

Press POP3 account.

Press the field below
Step 13 of 47

Press the field below "Username" and key in the username for your email account.

Press the field below
Step 14 of 47

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Press the drop down list below
Step 15 of 47

Press the drop down list below "Security type".

Press None to turn off the function.
Step 16 of 47

Press None to turn off the function.

Press the field below
110
Step 17 of 47

Press the field below "Port" and key in 110.

Press the drop down list below
Step 18 of 47

Press the drop down list below "Auto delete from phone".

Press Never to keep email on the server when you delete them on your phone.
Step 19 of 47

Press Never to keep email on the server when you delete them on your phone.

Press When deleted from Inbox to delete email on the server when you delete them on your phone.
Step 20 of 47

Press When deleted from Inbox to delete email on the server when you delete them on your phone.

Press the field below
Step 21 of 47

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Press the drop down list below
Step 22 of 47

Press the drop down list below "Security type".

Press None to turn off the function.
Step 23 of 47

Press None to turn off the function.

Press the field below
25
Step 24 of 47

Press the field below "Port" and key in 25.

Press the indicator next to
Step 25 of 47

Press the indicator next to "Require authentication to send emails" to turn on the function.

Press the username field and key in the username for your email provider's outgoing server.
Step 26 of 47

Press the username field and key in the username for your email provider's outgoing server.

Press the password field and key in the password for your email provider's outgoing server.
Step 27 of 47

Press the password field and key in the password for your email provider's outgoing server.

Press Sign in.
Step 28 of 47

Press Sign in.

Press the Home key to return to the home screen.
Step 29 of 47

Press the Home key to return to the home screen.

Slide your finger upwards on the screen.
Step 30 of 47

Slide your finger upwards on the screen.

Press Samsung.
Step 31 of 47

Press Samsung.

Press Email.
Step 32 of 47

Press Email.

Slide your finger right starting from the left side of the screen.
Step 33 of 47

Slide your finger right starting from the left side of the screen.

Press the settings icon.
Step 34 of 47

Press the settings icon.

Press Notifications.
Step 35 of 47

Press Notifications.

Press the indicator next to
Step 36 of 47

Press the indicator next to "Show notifications" below the required email account to turn the function on or off.

Press the Return key.
Step 37 of 47

Press the Return key.

Press the required account.
Step 38 of 47

Press the required account.

Press the indicator next to
Step 39 of 47

Press the indicator next to "Sync account" to turn on the function.

Press Account name.
Step 40 of 47

Press Account name.

Key in the required name for the email account and press Done.
Step 41 of 47

Key in the required name for the email account and press Done.

Press Your name.
Step 42 of 47

Press Your name.

Key in the required sender name and press Done.
Step 43 of 47

Key in the required sender name and press Done.

Press Email sync schedule.
Step 44 of 47

Press Email sync schedule.

Press Set sync schedule.
Step 45 of 47

Press Set sync schedule.

Press the required setting.
Step 46 of 47

Press the required setting.

Press the Home key to return to the home screen.
Step 47 of 47

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 149.9 x 70.4 x 7.8 mm
Weight 156 g

SIM

SIM type Nano SIM

Memory

Storage 128 GB/512 GB
Memory card slot Up to 512 GB

Screen and keys

Touchscreen Yes
Screen size 6.1 inches
Resolution 1440 x 3040 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Triple 12 MP, f/1.5-2.4, 26 mm (wide) + 12 MP, f/2.4, 52 mm (telephoto) + 16 MP, f/2.2, 12 mm (ultra wide)
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 9.0 (Pie)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes