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Device guides
Samsung Galaxy Note9

Samsung Galaxy Note9

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Getting started
Basic use
Calls and contacts
Messaging
Back to Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Can you use your phone's internet connection?

It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No
Your phone hasn't been correctly set up for POP3 email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for IMAP email
Apps and media
Connectivity

Specifications

Dimensions and weight

Dimensions 161.9 x 76.4 x 8.8 mm
Weight 201 g

SIM

SIM type Nano SIM

Memory

Storage 128 GB
Memory card slot Up to 512 GB

Screen and keys

Touchscreen Yes
Screen size 6.4 inches
Resolution 1440 x 2960 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP + 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 8.1 (Oreo)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes