Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

Slide your finger downwards starting from the top of the screen.
Step 1 of 15

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 15

Press the settings icon.

Press Biometrics and security.
Step 3 of 15

Press Biometrics and security.

Press Iris Scanner.
Step 4 of 15

Press Iris Scanner.

Press CONTINUE.
Step 5 of 15

Press CONTINUE.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Step 6 of 15

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press CONTINUE.
Step 7 of 15

Press CONTINUE.

Follow the instructions on the screen to create the phone lock code using iris scanning.
Step 8 of 15

Follow the instructions on the screen to create the phone lock code using iris scanning.

Press TURN ON.
Step 9 of 15

Press TURN ON.

Press the Return key.
Step 10 of 15

Press the Return key.

Press Screen lock type and key in the additional phone lock code you created earlier.
Step 11 of 15

Press Screen lock type and key in the additional phone lock code you created earlier.

Press None.
Step 12 of 15

Press None.

Press REMOVE DATA.
Step 13 of 15

Press REMOVE DATA.

Press REMOVE.
Step 14 of 15

Press REMOVE.

Press the Home key to return to the home screen.
Step 15 of 15

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 161.9 x 76.4 x 8.8 mm
Weight 201 g

SIM

SIM type Nano SIM

Memory

Storage 128 GB
Memory card slot Up to 512 GB

Screen and keys

Touchscreen Yes
Screen size 6.4 inches
Resolution 1440 x 2960 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP + 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 8.1 (Oreo)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes