Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Slide your finger upwards on the screen.
Step 1 of 17

Slide your finger upwards on the screen.

Press Samsung.
Step 2 of 17

Press Samsung.

Press Email.
Step 3 of 17

Press Email.

Slide your finger right starting from the left side of the screen.
Step 4 of 17

Slide your finger right starting from the left side of the screen.

Press the required account.
Step 5 of 17

Press the required account.

Press the new email icon.
Step 6 of 17

Press the new email icon.

Press To and key in the first letters of the recipient's name.
Step 7 of 17

Press To and key in the first letters of the recipient's name.

Press the required contact.
Step 8 of 17

Press the required contact.

Press Subject and key in the required subject.
Step 9 of 17

Press Subject and key in the required subject.

Press the text input field and write the text for your email.
Step 10 of 17

Press the text input field and write the text for your email.

Press ATTACH.
Step 11 of 17

Press ATTACH.

Press OTHER.
Step 12 of 17

Press OTHER.

Press My Files and go to the required folder.
Step 13 of 17

Press My Files and go to the required folder.

Press the required file.
Step 14 of 17

Press the required file.

Press DONE.
Step 15 of 17

Press DONE.

Press SEND when you've finished your email.
Step 16 of 17

Press SEND when you've finished your email.

Press the Home key to return to the home screen.
Step 17 of 17

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 162.5 x 74.8 x 8.6 mm
Weight 195 g

SIM

SIM type Nano SIM

Memory

Storage 64 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 6.3 inches
Resolution 1440 x 2960 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 7.1 (Nougat)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes