Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

Slide your finger downwards starting from the top of the screen.
Step 1 of 13

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 13

Press the settings icon.

Press Lock screen and security.
Step 3 of 13

Press Lock screen and security.

Press Iris Scanner.
Step 4 of 13

Press Iris Scanner.

Press CONTINUE.
Step 5 of 13

Press CONTINUE.

Press the required setting and follow the instructions on the screen to create an additional phone lock code.
Step 6 of 13

Press the required setting and follow the instructions on the screen to create an additional phone lock code.

Press CONTINUE.
Step 7 of 13

Press CONTINUE.

Follow the instructions on the screen to create the phone lock code using iris scanning.
Step 8 of 13

Follow the instructions on the screen to create the phone lock code using iris scanning.

Press the required settings.
Step 9 of 13

Press the required settings.

Press DONE.
Step 10 of 13

Press DONE.

Press Screen lock type and key in the current phone lock code.
Step 11 of 13

Press Screen lock type and key in the current phone lock code.

Press None and follow the instructions on the screen to turn off use of phone lock code.
Step 12 of 13

Press None and follow the instructions on the screen to turn off use of phone lock code.

Press the Home key to return to the home screen.
Step 13 of 13

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 162.5 x 74.8 x 8.6 mm
Weight 195 g

SIM

SIM type Nano SIM

Memory

Storage 64 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 6.3 inches
Resolution 1440 x 2960 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 7.1 (Nougat)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes