Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

If your phone is SIM locked to another operator and you try to use a SIM from your operator, the display will tell that your SIM is invalid.

Before you can use a SIM from Woolworths, you need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Specifications

Dimensions and weight

Dimensions 162.5 x 74.8 x 8.6 mm
Weight 195 g

SIM

SIM type Nano SIM

Memory

Storage 64 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 6.3 inches
Resolution 1440 x 2960 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 7.1 (Nougat)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes