Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Slide your finger downwards starting from the top of the screen.
Step 1 of 45

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 45

Press the settings icon.

Press Accounts.
Step 3 of 45

Press Accounts.

Press Add account.
Step 4 of 45

Press Add account.

Press Email.
Step 5 of 45

Press Email.

Press Email address and key in your email address.
Step 6 of 45

Press Email address and key in your email address.

Press Password and key in the password for your email account.
Step 7 of 45

Press Password and key in the password for your email account.

Press SIGN IN.
Step 8 of 45

Press SIGN IN.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 9 of 45

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press POP3 ACCOUNT.
Step 10 of 45

Press POP3 ACCOUNT.

Press the field below
Step 11 of 45

Press the field below "User name" and key in the username for your email account.

Press the field below
Step 12 of 45

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Press the drop down list below
Step 13 of 45

Press the drop down list below "Security type".

Press None to turn off the function.
Step 14 of 45

Press None to turn off the function.

Press the field below
110
Step 15 of 45

Press the field below "Port" and key in 110.

Press the drop down list below
Step 16 of 45

Press the drop down list below "Delete email from server".

Press Never to keep email on the server when you delete them on your phone.
Step 17 of 45

Press Never to keep email on the server when you delete them on your phone.

Press When deleted from Inbox to delete email on the server when you delete them on your phone.
Step 18 of 45

Press When deleted from Inbox to delete email on the server when you delete them on your phone.

Press the field below
Step 19 of 45

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Press the drop down list below
Step 20 of 45

Press the drop down list below "Security type".

Press None to turn off the function.
Step 21 of 45

Press None to turn off the function.

Press the field below
25
Step 22 of 45

Press the field below "Port" and key in 25.

Press the field next to
Step 23 of 45

Press the field next to "Authentication required before sending emails" to turn on the function.

Press the field below
Step 24 of 45

Press the field below "User name" and key in the username of your email provider's outgoing server.

Press the field below
Step 25 of 45

Press the field below "Password" and key in the password of your email provider's outgoing server.

Press SIGN IN.
Step 26 of 45

Press SIGN IN.

Press the Home key to return to the home screen.
Step 27 of 45

Press the Home key to return to the home screen.

Press Apps.
Step 28 of 45

Press Apps.

Press Samsung.
Step 29 of 45

Press Samsung.

Press Email.
Step 30 of 45

Press Email.

Press MORE.
Step 31 of 45

Press MORE.

Press Settings.
Step 32 of 45

Press Settings.

Press Notifications.
Step 33 of 45

Press Notifications.

Press the indicator to turn the function on or off.
Step 34 of 45

Press the indicator to turn the function on or off.

Press the Return key.
Step 35 of 45

Press the Return key.

Press the required account.
Step 36 of 45

Press the required account.

Press the indicator next to
Step 37 of 45

Press the indicator next to "Sync account" to turn on the function.

Press Account name and key in the required name.
Step 38 of 45

Press Account name and key in the required name.

Press OK.
Step 39 of 45

Press OK.

Press Your name and key in the required sender name.
Step 40 of 45

Press Your name and key in the required sender name.

Press OK.
Step 41 of 45

Press OK.

Press Sync schedule.
Step 42 of 45

Press Sync schedule.

Press Set sync schedule.
Step 43 of 45

Press Set sync schedule.

Press the required setting.
Step 44 of 45

Press the required setting.

Press the Home key to return to the home screen.
Step 45 of 45

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 142.8 x 69.5 x 8.1 mm
Weight 143 g

SIM

SIM type Nano SIM

Memory

Storage 16 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5 inches
Resolution 720 x 1280 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 13 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio Yes

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls Yes
SMS Yes
MMS No
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes