Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Slide your finger downwards starting from the top of the screen.
Step 1 of 42

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 42

Press the settings icon.

Press Accounts.
Step 3 of 42

Press Accounts.

Press Add account.
Step 4 of 42

Press Add account.

Press Email.
Step 5 of 42

Press Email.

Press Email address and key in your email address.
Step 6 of 42

Press Email address and key in your email address.

Press Password and key in the password for your email account.
Step 7 of 42

Press Password and key in the password for your email account.

Press SIGN IN.
Step 8 of 42

Press SIGN IN.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 9 of 42

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press IMAP ACCOUNT.
Step 10 of 42

Press IMAP ACCOUNT.

Press the field below
Step 11 of 42

Press the field below "User name" and key in the username for your email account.

Press the field below
Step 12 of 42

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

Press the drop down list below
Step 13 of 42

Press the drop down list below "Security type".

Press None to turn off the function.
Step 14 of 42

Press None to turn off the function.

Press the field below
143
Step 15 of 42

Press the field below "Port" and key in 143.

Press the field below
Step 16 of 42

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Press the drop down list below
Step 17 of 42

Press the drop down list below "Security type".

Press None to turn off the function.
Step 18 of 42

Press None to turn off the function.

Press the field below
25
Step 19 of 42

Press the field below "Port" and key in 25.

Press the field next to
Step 20 of 42

Press the field next to "Authentication required before sending emails" to turn on the function.

Press the field below
Step 21 of 42

Press the field below "User name" and key in the username of your email provider's outgoing server.

Press the field below
Step 22 of 42

Press the field below "Password" and key in the password of your email provider's outgoing server.

Press SIGN IN.
Step 23 of 42

Press SIGN IN.

Press the Home key to return to the home screen.
Step 24 of 42

Press the Home key to return to the home screen.

Press Apps.
Step 25 of 42

Press Apps.

Press Samsung.
Step 26 of 42

Press Samsung.

Press Email.
Step 27 of 42

Press Email.

Press MORE.
Step 28 of 42

Press MORE.

Press Settings.
Step 29 of 42

Press Settings.

Press Notifications.
Step 30 of 42

Press Notifications.

Press the indicator to turn the function on or off.
Step 31 of 42

Press the indicator to turn the function on or off.

Press the Return key.
Step 32 of 42

Press the Return key.

Press the required account.
Step 33 of 42

Press the required account.

Press the indicator next to
Step 34 of 42

Press the indicator next to "Sync account" to turn on the function.

Press Account name and key in the required name.
Step 35 of 42

Press Account name and key in the required name.

Press OK.
Step 36 of 42

Press OK.

Press Your name and key in the required sender name.
Step 37 of 42

Press Your name and key in the required sender name.

Press OK.
Step 38 of 42

Press OK.

Press Sync schedule.
Step 39 of 42

Press Sync schedule.

Press Set sync schedule.
Step 40 of 42

Press Set sync schedule.

Press the required setting.
Step 41 of 42

Press the required setting.

Press the Home key to return to the home screen.
Step 42 of 42

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 142.8 x 69.5 x 8.1 mm
Weight 143 g

SIM

SIM type Nano SIM

Memory

Storage 16 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5 inches
Resolution 720 x 1280 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 13 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio Yes

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls Yes
SMS Yes
MMS No
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes