If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.
If your SIM has been permanently blocked, you'll need a new SIM.
Contact customer services to have a new SIM sent to you.
Dimensions and weight |
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Dimensions | 142.8 x 69.5 x 8.1 mm |
Weight | 143 g |
SIM |
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SIM type | Nano SIM |
Memory |
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Storage | 16 GB |
Memory card slot | Up to 256 GB |
Screen and keys |
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Touchscreen | Yes |
Screen size | 5 inches |
Resolution | 720 x 1280 pixels |
Colour screen | 16 million colours |
Physical keypad | No |
Network |
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2G network | Yes |
3G network | Yes |
4G network | Yes |
Connectivity |
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Bluetooth | Yes |
Wi-Fi | Yes |
NFC | No |
USB data cable | Included |
GPS | Yes |
Picture, video and sound |
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Camera | 13 MP |
Video recorder | Yes |
Flash | Yes |
Music player | Yes |
FM radio | Yes |
Operating system |
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Operating system | Android 6.0.1 (Marshmallow) |
Communication |
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Voice calls | Yes |
Video calls | Yes |
SMS | Yes |
MMS | No |
POP3/IMAP/Exchange | |
Internet | Yes |
Tethering |
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USB | Yes |
Wi-Fi hotspot | Yes |