Calls and contacts

It's not possible to receive messages on my voicemail

If you can't receive messages on your voicemail, there may be several causes of the problem.
We found 3 possible solutions to your problem.

Unfortunately, our troubleshooting system can't solve the problem with your phone.

Contact customer services for further assistance.

Specifications

Dimensions and weight

Dimensions 142.8 x 69.5 x 8.1 mm
Weight 143 g

SIM

SIM type Nano SIM

Memory

Storage 16 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5 inches
Resolution 720 x 1280 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 13 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio Yes

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls Yes
SMS Yes
MMS No
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes