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Device guides
Samsung Galaxy J5 Prime

Samsung Galaxy J5 Prime

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Turning call barring on or off Copying contacts between your SIM and your phone Turning call waiting on or off Uninstalling apps Diverting calls to voicemail

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Getting started
Basic use
Calls and contacts
Back to Calls and contacts

It's not possible to make voice calls

If you have problems making voice calls, there may be several causes of the problem.
We found 12 possible solutions to your problem.

Not adequate network coverage
There's a temporary network problem
There's an error at the receiving end
The selected network is out of range
The selected network mode isn't available
Roaming isn't activated in your price plan
There's no credit on your prepaid phone card
Your number has been suspended

If your number has been suspended, you'll be notified when you try to make a call.

Call our Customer Care Team on 1300 10 1234 to have your number reactivated.

Did this solve your problem? Yes No
Flight mode is turned on
Barring of outgoing calls is turned on
Your phone is overloaded for unknown reasons
Your SIM is faulty
Messaging
Apps and media
Connectivity

Specifications

Dimensions and weight

Dimensions 142.8 x 69.5 x 8.1 mm
Weight 143 g

SIM

SIM type Nano SIM

Memory

Storage 16 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5 inches
Resolution 720 x 1280 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 13 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio Yes

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls Yes
SMS Yes
MMS No
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes