Getting started

It's not possible to turn on my phone

If you can't turn on your phone, there may be several causes of the problem.
We found 3 possible solutions to your problem.

Step 1 of 3

Connect the charger to the socket and to a wall socket.

When the battery charging icon is displayed, the battery is charging.
Step 2 of 3

When the battery charging icon is displayed, the battery is charging.

When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.
Step 3 of 3

When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

Specifications

Dimensions and weight

Dimensions 153 x 74.3 x 6.6 mm
Weight 145 g

SIM

SIM type Dual nano SIM

Memory

Storage 64 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5.5 inches
Resolution 1080 x 1920 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 16 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes