Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

Press Settings.
Step 1 of 9

Press Settings.

Press Fingerprint, Face & Passcode.
Step 2 of 9

Press Fingerprint, Face & Passcode.

Press Add a Fingerprint.
Step 3 of 9

Press Add a Fingerprint.

Follow the instructions on the screen to create an additional phone lock code.
Step 4 of 9

Follow the instructions on the screen to create an additional phone lock code.

Follow the instructions on the screen to create the phone lock code using your fingerprint.
Step 5 of 9

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Continue.
Step 6 of 9

Press Continue.

Press Turn off Passcode and key in the current phone lock code.
Step 7 of 9

Press Turn off Passcode and key in the current phone lock code.

Press Close to turn off the function.
Step 8 of 9

Press Close to turn off the function.

Press the Home key to return to the home screen.
Step 9 of 9

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 155.1 x 75.5 x 7.1 mm
Weight 153 g

SIM

SIM type Dual Nano SIM

Memory

Storage 64 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 6.01 inches
Resolution 1080 x 2160 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 16 MP + 20 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 7.1 (Nougat)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes