Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

You can check if your SIM is faulty by inserting it in another phone.

If your SIM does not work in another phone, please contact customer services to have a new SIM sent to you.

Specifications

Dimensions and weight

Dimensions 155.1 x 75.5 x 7.1 mm
Weight 153 g

SIM

SIM type Dual Nano SIM

Memory

Storage 64 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 6.01 inches
Resolution 1080 x 2160 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 16 MP + 20 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No

Operating system

Operating system Android 7.1 (Nougat)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes