Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Press Settings.
Step 1 of 36

Press Settings.

Press Accounts & Sync.
Step 2 of 36

Press Accounts & Sync.

Press Add Account.
Step 3 of 36

Press Add Account.

Press Email.
Step 4 of 36

Press Email.

Press Email address (Support all common mailboxes) and key in your email address.
Step 5 of 36

Press Email address (Support all common mailboxes) and key in your email address.

Press Password and key in the password for your email account.
Step 6 of 36

Press Password and key in the password for your email account.

Press the drop down list.
Step 7 of 36

Press the drop down list.

Press POP3.
Step 8 of 36

Press POP3.

Press Sign in.
Step 9 of 36

Press Sign in.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 10 of 36

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press the field next to
Step 11 of 36

Press the field next to "Username" and key in the username for your email account.

Press the field next to
Step 12 of 36

Press the field next to "POP3 server" and key in the name of your email provider's incoming server.

Press the field next to
110
Step 13 of 36

Press the field next to "Port" and key in 110.

Press Security type.
Step 14 of 36

Press Security type.

Press None to turn off the function.
Step 15 of 36

Press None to turn off the function.

Press Delete emails from server.
Step 16 of 36

Press Delete emails from server.

Press Never to keep email on the server when you delete them on your phone.
Step 17 of 36

Press Never to keep email on the server when you delete them on your phone.

Press When I delete from Trash to delete email on the server when you delete them on your phone.
Step 18 of 36

Press When I delete from Trash to delete email on the server when you delete them on your phone.

Press the field next to
Step 19 of 36

Press the field next to "SMTP server" and key in the name of your email provider's outgoing server.

Press the field next to
25
Step 20 of 36

Press the field next to "Port" and key in 25.

Press Security type.
Step 21 of 36

Press Security type.

Press None to turn off the function.
Step 22 of 36

Press None to turn off the function.

Press the field next to
Step 23 of 36

Press the field next to "SMTP standalone authentication" to turn on the function.

Press the field next to
Step 24 of 36

Press the field next to "Username" and key in the username for your email provider's outgoing server.

Press the field next to
Step 25 of 36

Press the field next to "Password" and key in the password for your email provider's outgoing server.

Press Done.
Step 26 of 36

Press Done.

Press the field next to
Step 27 of 36

Press the field next to "Nickname" and key in the required sender name.

Press Inbox sync frequency.
Step 28 of 36

Press Inbox sync frequency.

Press the required setting.
Step 29 of 36

Press the required setting.

Press Done.
Step 30 of 36

Press Done.

Slide your finger right starting from the left side of the screen.
Step 31 of 36

Slide your finger right starting from the left side of the screen.

Press the settings icon.
Step 32 of 36

Press the settings icon.

Press the required email account.
Step 33 of 36

Press the required email account.

Press the field next to
Step 34 of 36

Press the field next to "Account name" and key in the required name.

Press the indicator next to
Step 35 of 36

Press the indicator next to "System notification bar displays new mail alerts" to turn the function on or off.

Press the Home key to return to the home screen.
Step 36 of 36

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 149.1 x 72.9 x 7.7 mm
Weight 147 g

SIM

SIM type Nano SIM

Memory

Storage 32 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5.2 inches
Resolution 720 x 1280 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 13 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio Yes

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes