Calls and contacts

It's not possible to receive voice calls

If you have problems receiving voice calls, there may be several causes of the problem.
We found 3 possible solutions to your problem.

Press Settings.
Step 1 of 7

Press Settings.

Press Call.
Step 2 of 7

Press Call.

Press Operator's Call Related Settings.
Step 3 of 7

Press Operator's Call Related Settings.

Press Call Forwarding.
Step 4 of 7

Press Call Forwarding.

Press the required divert type.
Step 5 of 7

Press the required divert type.

Press Disable.
Step 6 of 7

Press Disable.

Press the Home key to return to the home screen.
Step 7 of 7

Press the Home key to return to the home screen.

Specifications

Dimensions and weight

Dimensions 149.1 x 72.9 x 7.7 mm
Weight 147 g

SIM

SIM type Nano SIM

Memory

Storage 32 GB
Memory card slot Up to 256 GB

Screen and keys

Touchscreen Yes
Screen size 5.2 inches
Resolution 720 x 1280 pixels
Colour screen 16 million colours
Physical keypad No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC No
USB data cable Included
GPS Yes

Picture, video and sound

Camera 13 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio Yes

Operating system

Operating system Android 6.0.1 (Marshmallow)

Communication

Voice calls Yes
Video calls No
SMS Yes
MMS Yes
Email POP3/IMAP/Exchange
Internet Yes

Tethering

USB Yes
Wi-Fi hotspot Yes