Messaging

It's not possible to send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 4 possible solutions to your problem.

Press Mail.
Step 1 of 13

Press Mail.

Press arrow left.
Step 2 of 13

Press arrow left.

Press the required email account.
Step 3 of 13

Press the required email account.

Press the new email icon.
Step 4 of 13

Press the new email icon.

Press To and key in the first letters of the recipient's name.
Step 5 of 13

Press To and key in the first letters of the recipient's name.

Press the required contact.
Step 6 of 13

Press the required contact.

Press Subject and key in the required subject.
Step 7 of 13

Press Subject and key in the required subject.

Press the text input field and write the text for your email.
Step 8 of 13

Press the text input field and write the text for your email.

Press and hold the text input field until a pop-up menu is displayed.
Step 9 of 13

Press and hold the text input field until a pop-up menu is displayed.

Press Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.
Step 10 of 13

Press Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.

Press Add Attachment and follow the instructions on the screen to attach a document.
Step 11 of 13

Press Add Attachment and follow the instructions on the screen to attach a document.

Press Send.
Step 12 of 13

Press Send.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 13 of 13

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Specifications

Dimensions and weight

Dimensions 43.6 x 70.9 x 7.7 mm
Weight 174 g

SIM

SIM type Nano SIM

Memory

Storage 64 GB/256 GB

Screen and keys

Screen type Super AMOLED
Display size 5.8 inches
Resolution 1125 x 2436 pixels
Colour display 16 million colours
Touch ID No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No
Siri Yes

Operating system

Operating system iOS 11.1

Communication

Voice calls Yes
Video call (FaceTime) Yes
iMessages Yes
Text messaging Yes
Picture messaging Yes
Email messaging POP3/IMAP/Exchange

Synchronisation and file sharing

iCloud Yes
AirDrop Yes

Tethering

USB Yes
Personal hotspot Yes