Getting started

It's not possible to start my phone

If you can't start your phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem.

Press Settings.
Step 1 of 7

Press Settings.

Press Face ID & Passcode.
Step 2 of 7

Press Face ID & Passcode.

Press Turn Passcode On and key in a phone lock code of your own choice twice.
Step 3 of 7

Press Turn Passcode On and key in a phone lock code of your own choice twice.

Press the indicator next to
Step 4 of 7

Press the indicator next to "Erase Data" to turn the function on or off.

If you turn on the function, press Enable.
Step 5 of 7

If you turn on the function, press Enable.

Press Turn Passcode Off and key in the phone lock code.
Step 6 of 7

Press Turn Passcode Off and key in the phone lock code.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 7 of 7

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Specifications

Dimensions and weight

Dimensions 43.6 x 70.9 x 7.7 mm
Weight 174 g

SIM

SIM type Nano SIM

Memory

Storage 64 GB/256 GB

Screen and keys

Screen type Super AMOLED
Display size 5.8 inches
Resolution 1125 x 2436 pixels
Colour display 16 million colours
Touch ID No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No
Siri Yes

Operating system

Operating system iOS 11.1

Communication

Voice calls Yes
Video call (FaceTime) Yes
iMessages Yes
Text messaging Yes
Picture messaging Yes
Email messaging POP3/IMAP/Exchange

Synchronisation and file sharing

iCloud Yes
AirDrop Yes

Tethering

USB Yes
Personal hotspot Yes