Calls and contacts

It's not possible to receive voice calls

If you have problems receiving voice calls, there may be several causes of the problem.
We found 3 possible solutions to your problem.

Press the phone icon.
Step 1 of 8

Press the phone icon.

Press Keypad.
Step 2 of 8

Press Keypad.

Key in **21*141# and press the call icon.
**21*141#
Step 3 of 8

Key in **21*141# and press the call icon.

Key in **61*141*20# and press the call icon.
**61*141*20#
Step 4 of 8

Key in **61*141*20# and press the call icon.

Key in the required number of seconds before the call is diverted, e.g. 20. The number needs to be divisible by 5.
Key in **62*141# and press the call icon.
**62*141#
Step 5 of 8

Key in **62*141# and press the call icon.

Key in **67*141# and press the call icon.
**67*141#
Step 6 of 8

Key in **67*141# and press the call icon.

Press Dismiss.
Step 7 of 8

Press Dismiss.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 8 of 8

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Specifications

Dimensions and weight

Dimensions 43.6 x 70.9 x 7.7 mm
Weight 174 g

SIM

SIM type Nano SIM

Memory

Storage 64 GB/256 GB

Screen and keys

Screen type Super AMOLED
Display size 5.8 inches
Resolution 1125 x 2436 pixels
Colour display 16 million colours
Touch ID No

Network

2G network Yes
3G network Yes
4G network Yes

Connectivity

Bluetooth Yes
Wi-Fi Yes
NFC Yes
USB data cable Included
GPS Yes

Picture, video and sound

Camera Dual 12 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No
Siri Yes

Operating system

Operating system iOS 11.1

Communication

Voice calls Yes
Video call (FaceTime) Yes
iMessages Yes
Text messaging Yes
Picture messaging Yes
Email messaging POP3/IMAP/Exchange

Synchronisation and file sharing

iCloud Yes
AirDrop Yes

Tethering

USB Yes
Personal hotspot Yes